MidCoast Council wants feedback on its approach to communications, community engagement, and customer service.
After collating feedback from consultation over the past three years, council has produced draft communications and community engagement strategies outlining its approach to connecting with the community.
"The way we connect with our customers, and their experience when they choose to connect with us, forms the basis of our relationship with the local community," council's Director of Community Spaces and Services, Paul De Szell said. "Getting it right matters, and will ultimately help us build meaningful and collaborative relationships with people across the region."
Both drafts are now on public exhibition and council is encouraging members of the community to provide feedback.
The Communications Strategy outlines principles, objectives and opportunities to support council to communicating in a way that encourages an open relationship with the community, while the Community Engagement Strategy aims to deliver a consistent approach to community engagement and ensure the need to engage with the community is identified early in council's projects.
A draft Customer Service Charter has also been placed on exhibition outlining proposed service standards including response times for returning phone calls and replying to correspondence.
The draft strategies and charter can be viewed at www.midcoast.nsw.gov.au/HYS or in hard copy at any of council's Customer Service Centres and libraries. Feedback can be provided via the website, email or postal.
The strategies are open for feedback until 4.30pm on Friday, June 14, while submissions relating to the charter close at 4.30pm on Monday June 10.
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