MidCoast Business Awards: Excellence in Small Business

Excellence: Denise Haynes of R&R Property with members of her small team who operate across two locations. Denise says the success of her business is down to a passion for property and sheer hard work and determination. Photo: Focus Magazine
Excellence: Denise Haynes of R&R Property with members of her small team who operate across two locations. Denise says the success of her business is down to a passion for property and sheer hard work and determination. Photo: Focus Magazine

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Excellence in Small Business

Winner: R&R Property of Stroud and Bulahdelah.

Awards:

  • Excellence in Small Business (Winners),
  • Excellence in Customer Service (Finalists)
  • Excellence in professional Services (Finalists)
  • Business Leader (Highly Commended)

We caught up with managing director of R&R Property, Denise Haynes, to ask some questions about her business.

MRT:Congratulations Denise, can you tell us how long your business has been operating and what the purpose of your business is please.

DH: R & R Property has been operating since 2009 with the purpose to provide real estate services, sales and rentals in rural and residential properties. Our niche market for buyers are our tree change clients coming from Sydney, Central Coast and Newcastle areas.

MRT:What does this award mean to you and your business?

DH: These awards are really important in that it sets us apart from the ordinary every day agency and acknowledges our higher level of excellence in all areas of Real Estate.

They show that we aren’t just interested in the sale, in that we go above and beyond to ensure that our clients have the best possible service. It also acknowledges our specialist level. The awards are a a huge acknowledgement and motivator to the R & R team knowing that our customers recognise our commitment to excellence.

MRT:How many staff members do you have and what do they do?

DH: At present there are  seven in the R & R team. We are still a small team across two office locations (Bulahdelah and Stroud) so we all pitch in and have a hand in a lot of roles but we do everything from sales, leasing, marketing, administration and customer service.

MRT:What are the top three services you offer your customers?

DH:Sales, leasing and advice/assistance.

MRT: What is the secret to your success?

DH: A passion for property and sheer hard work plus determination.

MRT:What are the future directions or goals for your business?

DH: Our direction is to grow even more within the Great Lakes area. R & R Property are big on community support and as we grow we will be able to support the community even further. We will also be excited to grow the team and provide more local jobs.

MRT:Is there anyone you would like to thank or acknowledge?

DH:We would like to thank our customers as without them we have no business. We would like to thank the sponsors and organisers of the awards and the Midcoast Business Chamber.

For further information about the services of R&R Property go to their website here